Business Security and Your Bottom Line: An Insider’s View on Low-Cost Options

“Fiscal responsibility” is a mantra that most profitable companies live by.

Every business leader worth their salt must periodically take a hard look at their company’s bottom line and determine where expenses can be minimized and additional value generated. One of the more challenging aspects of such internal reviews pertains to evaluating non-revenue generating vendor services like security providers.

Something no security company likes to admit is that security does not generate revenue—but that doesn’t make it any less vital for a company’s success, and not just for obvious reasons, whether it’s a dispensary or a mainstream business. There’s also a psychology to security that can negatively affect businesses and their customers when it’s done wrong.

Security was always on my mind when I was in the military and protecting my fellow soldiers and our missions. Early on in my civilian security career, I was tasked with managing an internal guard force as well as a team of contract guards for posts we didn’t have the manpower to manage internally. In my naiveté, I viewed security and sub-contracted security as a type of business liability insurance and nothing more. Sure, we needed to have it, but what did it matter if we used one particular company over another—especially if one of those companies billed at a bargain rate? They’re all doing the same thing, right?

Wrong.

I quickly learned that many big-brand security companies could only offer such attractive rates because of the high volume of business they executed and the massive guard pool from which they pulled staff for positions. It didn’t take long to figure out that these guards were often underpaid and poorly trained, and despite their poor performance, their employers were simply rotating guards among sites.

Within several months of contracting with the “big players,” I ran into every issue you can imagine: Guards showed up for work absurdly late, and sometimes they didn’t show up at all. Other times they came to work without any discernible uniform on and demonstrated unacceptable, unprofessional behavior.

I can recall a number of times when I was alerted to these security problems by clients instead of the guard company. Not only was that embarrassing, but it put me in the position of having to scramble to provide security coverage while also hustling to reassure our clients that we were indeed reliable professionals, despite our sub-par security vendor services.

Adding insult to injury, the initial enthusiasm and attentive service shown by the vendor company disappeared altogether once these problems started to arise. All the contracts had been signed, and the honeymoon phase was over. Suddenly, the only time I heard from them was when there was an issue with billable hours.

Speaking with the guard company management got me nowhere, unless I offered them a larger contract. And the only other solution seemed to be rotating different security providers every 12-18 months to keep the “honeymoon” phase alive, which was wholly unsustainable.

In my extreme frustration, I realized that there’s a reason why the maxim “you get what you pay for” exists. I also began to understand that business security represents much more than an insurance policy to prevent theft and burglary.

I learned the hard way that although business security services may not by definition generate revenue, enlisting low-cost, low-quality security vendors can certainly undermine a company’s profitability—even without any security breaches. My decision to contract with the “big players” ended up costing me client contracts, positive earnings reports and atta-boys from senior leadership.

Since then, I’ve built my career providing security platforms for organizations, leading executive protection details, and managing tens of millions of dollars in irreplaceable jewelry and fine goods at high-profile events. All the while, one thing has remained a constant for me: an appreciation for the value of high-quality security services.

When it’s done right, security does much more than mitigate risk and protect people, places and property. It also serves as a form of customer service and encourages repeat business.

Security professionals are frequently the first and last person your customer sees. They’re representatives of your company, and you want them to make a good impression and put clients at ease.

So the next time you’re evaluating your own company’s security provider, ask yourself: When is the last time you heard from them about something other than an invoice?  Are they proactive in dealing with security and personnel issues? Or does the Righteous Brothers’ You’ve Lost that Loving Feeling more adequately describe your working relationship? Why are you spending so much time dealing with a problem that you are preemptively paying to have solved?  Working in security over the years, I’ve seen the good, the bad and the ugly—and I know there’s plenty of the latter out there.

This is why I joined Iron Protection Group. After 14 years of serving hundreds of different clients, I was lucky enough to find an organization whose values aligned with mine. The formula is rudimentary, folks: It’s people first. Not just the clients we serve, but the guard force we manage.

Our billing rate may be slightly higher than the bargain rates many big companies offer, but that’s because we employ the best people and we provide the best service. We have a personal relationship with each client we serve—their success is our success. And having that vested interest in their profitability is ultimately our return.

 

Blaine

Sales Manager

  • Blaine@IronProtectionGroup.org
  • 303.919.4576

There is no denying that Blaine loves the State of Colorado. He once left however his heart lead him back and he is now living in the state for good. And, we are so happy he did, as he is a great asset to Iron Protection Group as our Sales Executive.

Blaine’s professional experiences has been primarily based in technology sales, dealing with both public and private sectors. Since returning to Colorado, Blaine used his experience to be an avid advocate of the cannabis industry and has great respect for the hard working professionals that are raising the bar in the industry. Currently, Blaine’s focused on creating and leveraging successful relationships to drive growth and provide a positive experience for IPG’s clients.

When Blaine is not networking and taking care of IPG’s clients, you will find him enjoying his friends and family, skiing, practicing yoga and hanging out in Colorado’s beautiful backcountry. Also, don’t be surprised if you happen to see Blaine in Downtown Denver on any given Saturday morning leading Walking History Tours.

Tim Troxwell

Division Operations Manager | California

  • TimTroxwell@IronProtectionGroup.org
  • 916.242.0048

Tim joined the Marine Corps in 2008. He served as a Military Police Officer in garrison at Marine Corps Base Quantico and Camp Lejeune. While serving, Tim filled the billets of gate sentry, patrolman, tactics instructor and accident investigator. After departing the Marine Corps in 2013, he attended the Columbus Division of Police Recruit Training Program in Columbus, OH and served as a police officer with the Dublin, Ohio Division of Police. After exiting the public sector he took a district asset protection position with The Home Depot until coming aboard Iron Protection Group in 2017. 

Glenn Hardy

Director | California

  • Glenn@IronProtectionGroup.org
  • 916.936.5750
Glenn joined the United States Navy in 2004 and served as a Master-At-Arms on Naval Amphibious Base, Coronado. During his enlistment, he was tasked as an armed sentry, command investigator, prisoner transport, and force protection leader. After being honorably discharged from the Navy in 2008, Glenn entered the private security sector. He sought to build a well-rounded knowledge base in the industry and worked in many facets to include but not limited to; Personal Protection Officer for Ross Perot (PSC Security), Head of Security for a retail branch of Tiffany & Company, and regional Physical Security Program Manager for Centene Corporation. Glenn created and implemented security policies for multiple Fortune 500 companies and found an incredible opportunity with IPG. Glenn joined the organization in 2018 as the Director of Security Operations for California and executes the IPG mission and commitment to clients by marrying customer service and tailored security solutions in an unprecedented way

Shannon Hansen

Director of Strategy

  • Shannon@IronProtectionGroup.org
  • 303.759.1300

Shannon has extensive experience in the apparel retail industry, serving in various upper leadership roles during her 25 years in a corporate specialty retail environment.

During that time, she was responsible for managing operational and HR processes in multi-unit retail settings, creating business strategies to increase market share, drive profitability and increase customer satisfaction. She has participated in several accelerated leadership programs and has served on multiple filed advisory committees where she was able to leverage her analytical expertise to develop business solutions.  Her passion and focus for developing high performing teams and cultivating a customer-centric environment contributed to her many career achievements. She was nationally recognized for her commitment to brand excellence, customer engagement and producing top line results.  

Shannon has managed more than 2500 employees and upwards of $45M in revenue during her tenure in the fast paced, customer service, retail industry.

Caleb Patton

Managing Director

  • Caleb@GeneralCann.com
  • 314.399.1863
Caleb joined the United States Marine Corp in 2007 and served overseas four times, which included combat tours to both Iraq and Afghanistan. Soon after School of Infantry Caleb had his boots on ground, patrolling the streets of Ramadi, Iraq. Here, he quickly found out what it took to be a leader of Marines and ran with the responsibility and pride it gave him to bring everyone home safe on each patrol and operation. Caleb led Marines on countless patrols through the streets of Iraq to the poppy fields of Afghanistan and not until a training operation in the States did Caleb meet with tragedy. In 2014 while still in Wounded Warrior Battalion, after long talks with brothers in arms that had exited from the Marines, Iron Protection Group was born. In 2015 Caleb moved to Denver to fully immerse himself into the company. As Iron Protection Group expands into California, Caleb has taken the role of Director of IPG Colorado and continues to drive the leading cannabis security provider in the industry.